Refunds

Refunds will be in the original method of payment.

Refunds take 1- 5 working days, after receipt of goods by Nicola Jane, to process. Credit card refunds should take 2-3 working days to reflect in your account.

The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.

The goods must be in their original condition unworn and with labelling and swing tags intact.

Sale items cannot be returned, exchanged, or refunded unless the product is broken/damaged/faulty/incorrect. 

Products will be delivered within 2 – 7 working days after successful receipt of payment.

Actual Shipping times may vary slightly.

Orders are subject to R100-00 delivery fee.

Please note that shipping fees are not refundable.

An order is considered complete as soon as it is handed to an individual at your specified delivery address.

Any query relating to the order must be advised to Nicola Jane within 24 hours after receipt of the goods.

In the event of goods being lost in transit, Nicola Jane has the option to either replace the missing goods or refund the customer.

Please note that shipping fees are not refundable.

Returns are at the cost of the customer.

Products will be delivered within 2 – 7 working days after successful receipt of payment.

Actual Shipping times may vary slightly.

Delivery will be made to South African street addresses only.

An order is considered complete as soon as it is handed to an individual at your specified delivery address.

Any query relating to the order must be advised to Nicola Jane within 24 hours after receipt of the goods.

In the event of goods being lost in transit, Nicola Jane has the option to either replace the missing goods or refund the customer.

Products

Please note the stock of all items on offer is limited. Any order is subject to the item not being sold out, in which event Nicola Jane may remove such item from your basket.

The purchase shall be complete only when the payment has been processed fully and Nicola Jane has received the money. If payment fails, for any reason, the purchase shall not be successful.

All prices are in South African Rands (ZAR) 

Cooling off (cancellation policy)

A cooling off period applies to all purchases, prior to the order being dispatched. Once an order has been dispatched, the shipping and handling fee will not be refunded.

Service disruption

Nicola Jane reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Nicola Jane cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures.